Returns & Refunds Policy
We accept requests to return eligible standard products within 30 calendar days after delivery. This discretionary return program applies to change-of-mind purchases and does not limit rights relating to defective, damaged, misdescribed, or incorrect goods.
Eligible Condition
For a change-of-mind return, the product must be unused, uninstalled, unmodified, clean, and complete with original accessories, manuals, tags, and protective packaging where supplied. Equipment exposed to livestock, manure, feed contamination, riding use, field use, or installation is not eligible under this unused-item program. A reasonable inspection that does not use or damage the item is permitted.
Custom-fabricated, made-to-order, personalized, or specially configured items are not eligible for discretionary return if this restriction was clearly disclosed and accepted before purchase. A manufacturer’s return restriction will not remove statutory rights or override our written commitments.
Requesting Authorization
Email info@cbequipmentllc.com within the 30-day window with your order number, product details, return reason, and condition photographs. We will provide instructions and a return authorization where the request is eligible. Do not ship to our Scarborough address unless that is the authorized return destination. Authorization is not a final inspection result.
Dispatch an authorized return within 14 calendar days after receiving the instructions, unless another period is agreed. If scheduling heavy freight requires longer, contact us before that period ends. In-person returns are accepted only by appointment at the designated receiving location.
Restocking Fee and Freight Responsibility
A 15% restocking fee, calculated on the returned item’s purchase price excluding tax and freight, applies to eligible non-defective change-of-mind returns. We do not apply this fee to a remedy for our shipment error, material misdescription, or a product defect for which we are responsible.
For change-of-mind returns, the customer pays actual return freight and any return label charge. Original delivery and accessorial charges are not refundable once the agreed service has been provided, except as required by law. We will identify anticipated deductions before the return is booked. Do not purchase return freight for an error or defect claim until responsibility and arrangements are confirmed with us.
Secure the product for transport and use a suitable trackable service. You are responsible for damage caused by inadequate packing or arrangements you control; we remain responsible for arrangements and legal obligations that are ours.
Inspection and Refunds
We will inspect returned products promptly and notify you of the result. Where the return meets this policy, we initiate the refund within seven calendar days after receiving and inspecting the returned item. We will not unreasonably delay inspection. Refunds are made to the original payment method where possible; bank-payment refunds require verification of the original payer’s details.
Your provider may need additional time to post the credit. We provide a breakdown of the item refund, applicable tax adjustment, restocking fee, and any agreed freight deduction. If a return does not meet the disclosed conditions, we will explain the issue and discuss lawful next steps before imposing an undisclosed deduction or returning equipment to you.
Defective, Damaged, or Incorrect Products
Contact us promptly with the order number and evidence of the problem. Stop using unsafe equipment. We will assess whether repair, replacement, return, or refund is appropriate under the facts, applicable warranty, and law. A 30-day discretionary return deadline does not cut off longer warranty or statutory rights. We do not charge a restocking fee for a valid defect or shipment-error remedy. Necessary return costs for remedies we owe will be handled by us as applicable law requires.
Exchanges and Cancellations
Exchanges depend on replacement availability and may be processed as an authorized return followed by a new order. Contact us as soon as you wish to cancel. An unshipped standard order can ordinarily be cancelled without a restocking fee. Custom-order cancellation charges apply only to documented, lawful, nonrecoverable commitments disclosed and accepted before purchase. Delay-related statutory cancellation rights remain unaffected.
For assistance: +1 (786) 604-7854 or info@cbequipmentllc.com, Monday–Friday, 9:00 AM–5:30 PM Eastern Time.