Warranty Policy
Warranty coverage is specific to the manufacturer, model, component, and use classification. A general statement that an item is “heavy-duty” does not establish a particular warranty duration or remedy. Review the written warranty supplied for the exact model before purchase. Contact us for a copy if it is not available on the product page.
Structural Coverage
Where the applicable written warranty provides structural coverage, it may address defects in covered frames, specified structural members, or fabrication under the warrantor’s stated conditions. Coverage is not a guarantee against every bend, crack, surface mark, or livestock impact. The written terms identify the warrantor, covered parts, duration, permitted use, claim requirements, and available remedies.
Component Coverage
Axles, tires, brakes, couplers, hydraulic parts, motors, electronic controls, indicators, load cells, batteries, and other supplied components may have separate terms. Component and structural coverage need not have the same duration. Saddle construction and materials may have different coverage from steel equipment. Do not assume a separate component warranty includes labor, travel, removal, reinstallation, or freight.
Claims and Support
Email info@cbequipmentllc.com with proof of purchase, model and serial number where available, the delivery date, a description of the failure, photographs or video, and relevant maintenance or operating information. Tell us if the issue creates a safety risk. We will help identify the responsible warrantor and coordinate the claim; where CB Equipment LLC has its own legal obligation, referral to a manufacturer does not replace it.
Do not continue using equipment that could cause injury or further damage. Preserve failed components and records. Obtain written approval before arranging a repair for which you seek reimbursement, unless applicable law or an urgent safety situation requires a different approach. Necessary emergency action should be documented.
Exclusions and Limits
Depending on the applicable written warranty and law, exclusions may include ordinary wear, cosmetic aging, improper storage, neglected maintenance, contamination, corrosion from unsuitable exposure, overloading, collision, incorrect electrical supply, improper installation, animal impact, or modifications that cause the failure. Coverage will not be denied solely because an unrelated modification or third-party service exists where the law prohibits that denial.
Remedy and Service Expenses
The responsible warrantor will evaluate the claim under its written terms and applicable law. Available remedies may include repair, replacement of covered parts, product replacement, or refund. Before paid service is undertaken, ask who covers diagnosis, labor, freight, and travel. We will not represent these expenses as included unless the applicable terms or law provide for them.
Your Legal Rights
Written warranties supplement rights provided by law. Nothing in this policy disclaims an implied warranty or restricts a remedy that cannot lawfully be excluded. Maine consumer protections may apply in addition to a manufacturer’s written warranty. The expiration of a written warranty does not automatically end every statutory claim. Commercial and consumer purchases may be governed by different rules.
Questions: CB Equipment LLC, 12 Manson Libby Rd, Scarborough, Maine; +1 (786) 604-7854; info@cbequipmentllc.com.