Shipping Policy
CB Equipment LLC coordinates delivery according to the size, weight, destination, and handling requirements of each order. Read the delivery terms on your product page and written quotation together with this policy. Contact info@cbequipmentllc.com or +1 (786) 604-7854 before purchasing if your site requires special service.
Service Areas and Shipment Methods
Delivery eligibility is confirmed by product and destination. Smaller items may ship by parcel service. Heavy or oversized products may require less-than-truckload (LTL) freight, dedicated transport, flatbed service, or another suitable method. Trailers may require transport arrangements distinct from palletized freight. International and non-contiguous U.S. service is available only if expressly agreed in writing.
Order Preparation and Transit Estimates
Preparation time is separate from carrier transit time. The available shipment estimate will be disclosed before purchase based on product availability and the quoted service. Made-to-order products and custom configurations require the lead time stated in the accepted order. An estimate is not a guaranteed arrival date unless a specific guaranteed service has been agreed in writing.
We will not treat an order as open indefinitely if it cannot ship within the represented period. Where applicable law requires it, we will provide a delay notice, revised timing, and the option to consent to the delay or cancel unshipped merchandise for a prompt refund. Weather, carrier disruption, and supply changes may affect timing but do not remove mandatory refund rights.
Freight Charges and Additional Services
Shipping charges are included only when explicitly stated. Otherwise, product price, freight, applicable accessorial services, and tax will be presented before payment authorization. Quotes depend on accurate shipment details and may have an expiration date. No unapproved freight increase will be charged automatically; we will explain a change and request agreement before proceeding.
Residential delivery, farm delivery, limited-access locations, liftgates, appointments, redelivery, storage, reconsignment, and special equipment may carry additional charges. If incorrect delivery information or a missed agreed appointment creates a documented carrier charge, we will explain the charge and its basis. Charges caused by our error are our responsibility.
Residential, Commercial, and Farm Deliveries
Carrier classification determines whether a location qualifies for commercial, residential, or limited-access service. Running a business or farm at an address does not guarantee commercial classification. Disclose gates, road width, turning space, bridge limits, unpaved access, livestock areas, overhead obstructions, and seasonal restrictions before booking.
Unloading and Liftgate Services
Unless your written agreement states otherwise, freight is delivered to an accessible carrier-approved point and does not include installation, inside delivery, movement across the property, anchoring, or assembly. The receiving party must supply suitable unloading equipment and trained personnel when required.
Liftgates are limited by platform dimensions and rated capacity. Some products cannot be safely unloaded by liftgate even when their weight appears suitable. Do not assume that a driver will assist with manual lifting or operate your equipment. Resolve unloading requirements before dispatch.
Delivery Appointments and Tracking
Provide a working telephone number for the delivery contact. Where available, we provide tracking or carrier information after shipment. Carrier appointment windows are operational estimates. If a delivery date must change, contact us and the carrier promptly.
Inspecting Your Delivery
Inspect the shipment before signing whenever safe and permitted. Count packages and visible components, check packaging and exposed surfaces, and photograph any damage. Record visible damage or shortages accurately on the delivery receipt and request a copy. Do not sign a false “received in good condition” statement when damage is visible.
If the shipment appears unsafe or severely damaged, contact us while the driver is present if possible. Refusal may be appropriate for a materially damaged shipment, but do not refuse an otherwise conforming delivery solely to avoid the return process.
Damage, Shortages, and Concealed Damage
Report concerns promptly to info@cbequipmentllc.com, ideally within 48 hours of delivery or discovery. Include your order number, delivery receipt, photographs, and a description. Keep pallets, cartons, labels, and protective materials until the matter is resolved. Do not repair, discard, or continue operating potentially unsafe equipment before seeking guidance.
The 48-hour request helps document a claim; it does not automatically waive statutory rights or replace legally applicable carrier claim deadlines. A clean delivery receipt does not by itself eliminate a valid concealed-damage claim. We will help investigate and coordinate an appropriate remedy with the responsible parties. Freight-claim handling will not be used to deny remedies we owe under applicable law.
Pickup and Delivery Questions
Pickup is available only by prior written arrangement at the confirmed location. Do not travel based solely on the website address. For delivery assistance, contact CB Equipment LLC, 12 Manson Libby Rd, Scarborough, Maine; +1 (786) 604-7854; info@cbequipmentllc.com. Hours: Monday–Friday, 9:00 AM–5:30 PM Eastern Time.