FAQ

We welcome delivery inquiries across the United States. Service availability depends on the product, route, carrier access, and unloading requirements. Confirm destination eligibility and freight charges before payment. Alaska, Hawaii, remote locations, and other destinations requiring special service need a written quotation.

Preparation time and transit time vary by model, stock position, and destination. We provide the available dispatch estimate before purchase. Custom or made-to-order equipment requires a separate lead time. Do not schedule livestock work, installation crews, or an event around an unconfirmed delivery estimate.

Only when the agreed service specifically includes suitable unloading. Standard freight does not include installation, positioning, or unloading by hand. A liftgate is subject to the carrier’s weight and platform limits; oversized chutes, panels, and trailers may require a forklift, crane, or other arrangement.

Inspect safely, photograph damage and packaging, and record visible damage or shortages on the delivery receipt before signing where possible. Contact us promptly, ideally within 48 hours. This request helps preserve evidence and is not an automatic cutoff of statutory rights. Keep the packaging and stop using equipment that may be unsafe.

The methods enabled at checkout or stated on your written invoice are the methods available for your order. Large equipment orders may qualify for ACH or wire payment after verification. Never send payment using instructions that have not been independently confirmed with our published phone number.

No financing or installment plan is included unless we provide a separate written offer identifying the provider, approval conditions, and terms. Contact us to ask about available purchase arrangements before ordering.

Freight is included only when expressly stated. Otherwise it is quoted or calculated separately and shown for your review before you authorize payment. A pending freight quote does not mean free shipping.

Submit the applicable exemption documentation before payment. Agricultural use does not automatically exempt every item. We must verify the purchaser, certificate, product, and qualifying use under the applicable jurisdiction’s rules.

Compare payload, GVWR, axle and tire ratings, hitch requirements, brake compatibility, dimensions, and the tow vehicle’s ratings. Include accessories and cargo in your load calculation. The lowest applicable rating controls; GVWR is not the same as payload.

Options depend on the manufacturer and model. Send your available dimensions, livestock type and size, workflow, and existing equipment details. No custom specification is accepted until it is recorded in a written quote or order confirmation.

Seat size alone does not establish fit. Consider tree design, bar angle, gullet dimensions, horse conformation, rider requirements, and discipline. Use a qualified saddle fitter when necessary. Do not ride in a saddle you intend to return under the unused-item policy.

Only use a system for commercial transactions when its certification, installation, inspection, and local approval meet the applicable requirements. A scale marketed for herd management is not automatically legal for trade. Confirm the entire weighing system, including indicator and load cells.

No. Structural and component coverage can differ by manufacturer and model. Review the product’s written warranty before purchase. Contact us if the terms are not available on the product page.

Coverage depends on the applicable terms and the cause of failure. Ordinary wear, corrosion caused by inadequate care, overload, impact, and misuse may be excluded. An exclusion cannot remove rights that applicable law protects.

Send your order number, model, serial number if available, description of the issue, and clear photographs to info@cbequipmentllc.com. Stop using unsafe equipment. Do not authorize repairs you expect to have reimbursed until the responsible warrantor has approved them, except where urgent action or applicable law requires otherwise.

Eligible standard items may be returned under our 30-day Returns & Refunds Policy. Unused condition, return authorization, freight responsibilities, and a 15% restocking fee apply to eligible non-defective returns. Separate rules protect customers receiving defective, damaged, or incorrect goods.

Monday–Friday, 9:00 AM–5:30 PM Eastern Time. We are closed Saturday and Sunday. Call +1 (786) 604-7854 or email info@cbequipmentllc.com.