A Clear Promise on What You Order
CB Equipment LLC’s quality commitment is that the equipment supplied will match the material specifications, selected configuration, and included components agreed for your order. We will work to resolve a verified material mismatch, delivery defect, or covered failure through the appropriate remedy under your purchase terms, applicable warranty, and law.
Construction Details Matter
Where steel thickness, tubing dimensions, material grade, weld specifications, finish, or load rating is stated, that representation forms part of the product description. We do not claim that every model uses the same steel gauge, weld process, or material. Ask us to confirm a critical specification before purchase if it is not documented.
For saddles, compare the stated tree design, leather or synthetic materials, hardware, dimensions, and intended discipline. For scales, compare the complete system’s capacity, components, environmental limitations, and approval status. For trailers and handling equipment, evaluate the manufacturer’s stated operating envelope and installation requirements.
Built Quality and Real Use
Heavy-duty equipment still requires correct setup, routine inspection, maintenance, and use within its ratings. No product is immune to livestock impact, corrosion, overload, or wear. Our quality commitment does not promise an unlimited service life or suitability for an undisclosed use. Tell us about a special application before ordering so it can be evaluated.
If Something Is Not Right
Contact info@cbequipmentllc.com with your order number, the specification or condition at issue, photographs, and any relevant measurements. Do not operate equipment that appears unsafe. We will assess the concern, obtain relevant information, and explain the remedy available. Where goods materially differ from the agreement or are defective in a way for which we are responsible, we will address the problem without a change-of-mind restocking fee.
This commitment supplements the applicable written warranty and legal rights. It does not replace them, shorten their deadlines, or require you to accept a lesser remedy than the law provides.